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Arden Hotel Christchurch Privacy Policy

Please Read

We request guests to read this policy document carefully before sharing their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.
Arden Hotel Christchurch reserves the right to change the privacy policy from time to time and the guests are requested to visit our website frequently to see the recent changes.

Personal information collected by Arden Hotel Christchurch from its guests:
We may collect the following personal information: Guest name and contact information; date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of credit card, dates of arrival and departure from our hotels / restaurants / other outlets, guests preferences when they stay or dine at Arden Hotel Christchurch, transaction history at Arden Hotel Christchurch; offers guests may have availed of from third party marketers in response to communication from Arden Hotel Christchurch. We may also record details on guests who have stayed or dined with other guests at Arden Hotel Christchurch, including their names and contact details.

Besides the above, we may also collect the following:
If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
When you make a request for a proposal from our meeting planners, by visiting our websites.

When you contact us with your questions or comments:
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at Arden Hotel Christchurch.

How does Arden Hotel Christchurch use the personal information collected from its guests:
We use guests’ personal information to provide them with the services requested from Arden Hotel Christchurch, to help them make room reservations, to provide them with information about conferences and events at Arden Hotel Christchurch, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at Arden Hotel Christchurch.
Information collected regarding their preferences when guests stay or dine at Arden Hotel Christchurch will be disseminated across. Arden Hotel Christchurch Group of Hotels to ensure that guests enjoy similar level of service and satisfaction across all the hotels at the chain.

How does Arden Hotel Christchurch share the personal information collected from its guests, including with third parties
To ensure that you enjoy the same level of service across all LaLiT Hotels and Resorts, owned or franchised around the world, we may share your personal information with hotels within Arden Hotel Christchurch Group. While doing so, Arden Hotel Christchurch will ensure that guests’ personal information is handled as per this policy.
If a corporate credit card is used, the billing information may be shared with employer.

With third parties:
We may use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Arden Hotel Christchurch. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Arden Hotel Christchurch expressly prohibits the sale or transfer of any information to any party outside of Arden Hotel Christchurch by such service providers.
From time to time Arden Hotel Christchurch may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share guest information with our co-sponsor. For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If guest enter one of these sweepstakes or contests, we share this information with our co-sponsor or the third party sponsor.

In the event of a merger, consolidation, sale, liquidation or transfer of assets, Arden Hotel Christchurch in its sole and absolute discretion may transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
Arden Hotel Christchurch with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of Arden Hotel Christchurch Suri Hospitality Group, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
Non-personal or anonymous information collected by Arden Hotel Christchurch:
Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guest visit and interact with the sites www.thelalit.com or third parties with whom Arden Hotel Christchurch has contracted to provide services, non-personal information, like, list of website pages visited by guest, could be collected. Technology like cookies could be used to help deliver content as per guest preference, to help guest process their reservations or other requests. While this cannot be used to disclose their identity, this information will identify the browser used by guest to our servers when they visit our site. To remove the cookies at any point from a computer, guests can delete them using their browser.

We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when guests visit our site. Non-personal information like the domain name, the areas of the site guest visit, their operating system, browser version, and the URL they visited from, can be identified, which can be used to enhance their online experience by understanding their web usage patters. From time to time, we may allow third party advertisers to advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads the browser used by guest has seen and which site pages they may have visited. Arden Hotel Christchurch has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

We may use or disclose non-personal information for any purpose from time to time. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information per this policy.

Links to websites of third party marketers
If our websites contain links to third parties’ websites, please do note that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by guests on third party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that the guests visit before submitting personal information.

Arden Hotel Christchurch’s policy regarding protection of its guests’ personal information

Arden Hotel Christchurch will take the necessary measures to:

1. Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.

2. Keep the guests’ personal information up-to-date, consistent with applicable law.

3. When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

4. Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.

How long does Arden Hotel Christchurch retain your personal information
Arden Hotel Christchurch will retain guests’ personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

Dos & Don’t to ensure your security:
For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission.

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